AI
Adheesha I

1 reviews | Active since Nov 2016

26 Apr 2017, 12:47

Unilever Deals no deal at all!! Big disappointment

<p>I am registered for the Unilever Deals via the website and on 25 April I requested a code for the Checkers Special of buy one get one free Rama. The code was sent sent to my phone via sms.</p> <p>When we got to the till, the code is declined. 5 times, 2 different tills and 4 people trying to assist. Including a manager. </p> <p>It was really stressful and embrassing, and we recieved death stares from the other shoppers as we held up the line on payday.</p> <p>Checkers could not help and when I called the Unilever contact centre using the details that are posted on their webiste, I am told that they cant assist as they dont actually run the unilever deals. They have to refer it to an agency who will get back to me. </p> <p>When? The call centre agent couldnt tell me... but she sent an email. Even though calling would be faster, as I pointed out and suggested, but still she sent an email on the hopes that they will get back to me before the deals expire.</p> <p> </p>

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Replies (4)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply26 Apr 2017, 13:03
Official

Dear Adheesha,

Thank you for contacting us again and we are truly sorry for the inconvenience caused. Our Agency will check the code why it declined. As promised, our consultant will contact you as soon as she get feedback from the Agency.

Regards

Consumer Engagement Centre

AI
Adheesha I's update26 Apr 2017, 13:19
Reviewer Update

Thanks for the vanilla response.

Can you ensure that it is fixed before the deal expires?

I asked your rep to call the agency but she sent an email, Surely a call is faster ?

Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply26 Apr 2017, 13:34
Official

Dear Adheesha ,

We will solve the problem before the deal expires. We will call the Agency so that we can get feedback sooner. We do apologise for the inconvenience caused.

Regards

Consumer Engagement Centre

AI
Adheesha I's update01 Jun 2017, 09:24
Reviewer Update

hi,

thank you. this has been resolved