Surf

<p>Comprehensive Report:</p> <p> </p> <p>Several weeks ago I logded a complaint against Surf, which has been staining my white clothing. Unilever gave me a positive response and seemingly investigated the case. A courier was sent to me as I had to submit a sample of the affected clothing. I submitted 3 clothing items, and was then given a R50 voucher by the company. Lab investigations were supposedly conducted, and the results stated that my clothing were stained by some other substance unbeknown to them. How convenient! My clothing were returned without a trace of the blue dots which were irremovable. They obviously removed them using their formulae which I'm clueless about. It's a pity that they didn't take any responsibility because it means that they will continue to reproduce Surf using the same formulae. I have done my own mini word of mouth research asking people about Surf and to my surprise my case wasn't unique to me. I didn't expect them to give me some ransom or clothing voucher. The only decent thing was acknowledging fault on their side. The notion that I painted my own clothing with some blue substance and blamed in on their product is rather disrespectful to say the least. </p>