Sensitive Roll On complain
Sometime in June/July I bought 2 Shield Sensitive Roll On from Clicks Randburg and they smelled like baby diapers. I sent an email to Unilever and they sent someone to pick them up. They then sent me an sms to redeem a R30 voucher at any Shoprite/Checkers when replacing them.
When I got to Shoprite each was R27.99. The voucher would have only replaced one. I then sent again an email to them telling them this and I have also followed up but they are ignoring me.
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Replies (2)
Unilever SA (Pty) Ltd's replyOfficial
10 Nov 2023, 08:23Hi Nametius,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Unilever SA (Pty) Ltd's reply10 Nov 2023, 08:23
Official
Hi Nametius,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
's updateReviewer Update
10 Nov 2023, 09:00Thank you so much, I just received a call from Unilever and the matter is sorted. I think the guy said his name is Luciano - Great service from him and he did send the correct vouchers.
's update10 Nov 2023, 09:00
Reviewer Update
Thank you so much, I just received a call from Unilever and the matter is sorted. I think the guy said his name is Luciano - Great service from him and he did send the correct vouchers.