JN
Jennel N
1 reviews | Active since Jul 2017
27 Oct 2020, 07:24
Poor quality product. Sunlight Liquid
I have been using sunlight dishwashing liquid since I could remember. This is the first time that I experienced such poor quality where I have to use more than the required amount to clean my dishes. The liquid does not foam up at all. I have bough this product at a local well known grocer and now when inspecting the product it looks like it was resealed. I have bought more than 1 month ago and do not have the receipt to take it back. It's extremely weak compared to the normal refills. I think Unilever needs to be aware of this and take action against stores liable for altering the product. I would appreciate feedback on a way forward.
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Unilever SA (Pty) Ltd's replyOfficial
19 Feb 2021, 15:59 Hello Jannel Thank you for contacting Unilever Consumer Engagement Centre.
Please accept my apology in responding on the Hellopeter platform
I can see that one of our consultants has resolved this for you. In the below we refer to your complaint experienced with Sunlight dishwashing liquid.
We always appreciate an inquiry of this nature being brought to our attention. This helps us to improve the service and products provided to our consumers. As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Once again, thank you for your feedback
Kind regards
Unilever Consumer Engagement team
Please accept my apology in responding on the Hellopeter platform
I can see that one of our consultants has resolved this for you. In the below we refer to your complaint experienced with Sunlight dishwashing liquid.
We always appreciate an inquiry of this nature being brought to our attention. This helps us to improve the service and products provided to our consumers. As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Once again, thank you for your feedback
Kind regards
Unilever Consumer Engagement team
Unilever SA (Pty) Ltd's reply19 Feb 2021, 15:59
Official
Hello Jannel Thank you for contacting Unilever Consumer Engagement Centre.
Please accept my apology in responding on the Hellopeter platform
I can see that one of our consultants has resolved this for you. In the below we refer to your complaint experienced with Sunlight dishwashing liquid.
We always appreciate an inquiry of this nature being brought to our attention. This helps us to improve the service and products provided to our consumers. As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Once again, thank you for your feedback
Kind regards
Unilever Consumer Engagement team
Please accept my apology in responding on the Hellopeter platform
I can see that one of our consultants has resolved this for you. In the below we refer to your complaint experienced with Sunlight dishwashing liquid.
We always appreciate an inquiry of this nature being brought to our attention. This helps us to improve the service and products provided to our consumers. As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Once again, thank you for your feedback
Kind regards
Unilever Consumer Engagement team