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Miss't Masilela

1 reviews | Active since Jun 2023

18 Oct 2024, 10:02

Poor quality at high cost

Comfort fabric softer its very expensive and the quality is not the same as before, its like they are now selling the brand but quality is very poor yet very costly. is the fragrance diluted now because it does not last 2 days in the clothe, blankets, sheets, curtains etc. They must reduce the price or sell quality that they brought to us at the beginning, i am loyal comfort customer and i am not happy. i can give you all my proof of purchases for this brand

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Replies (1)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply18 Oct 2024, 10:07
Official
Hi Miss't Masilela,

Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands. 

One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.

Kind Regards,
Unilever Engagement Centre