HR
H R
1 reviews | Active since Dec 2023
26 Jan 2026, 20:16
Poor Customer Service
On 17 January 2026, I purchased a box of Magnum Mini Almond which was damaged. When I opened the box I had found that the ice cream had melted and was re-frozen. The chocolate coating was crushed and the ice cream had oozed out. Barcode: *** MM 25/10/2025 ZA 5/133 17:53 BB 25/10/2027 5 298
Magnum Consumer Services Case #: ***7
After I informed them that I had disposed of the ice cream, I heard nothing from them. The service I got from Unilever Customer services was nothing short of disgusting with a don't care attitude.
Customers will be well advised to stay away from their products.
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Unilever SA (Pty) Ltd's replyOfficial
27 Jan 2026, 10:26Good day Ramkhelawan,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Unilever SA (Pty) Ltd's reply27 Jan 2026, 10:26
Official
Good day Ramkhelawan,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre