Poor customer care

I reported a defective product(Aloe Vasiline) as the product didn't smell like the usual aloe one and had a different texture. Keep in mind I always buy that specific one for my daughter as it's helps with her skin. They came to collect it, tested it and said that it doesn't have any issues. They sent me a voucher that is half of what I paid for it and only got it a month after. Extremely poor service and support.