Ponds Age Miracle Wrinkle Corrector cream Nightmare!!!!!!!!

I bought the Ponds Age Miracle Wrinkle Corrector both day and night creams for my mother as advised by a store assistant at Clicks Maponya Mall. She recommended the product to my mother over another product and I bought it. Two weeks later after my mother had been using the product she started developing a nasty looking rash around her chin and the left side of her face. I was devastated to go home and see my mother looking like this so I told her to immediately stop using the product and put it back in their boxes so I can return them. I am very disappointed in this product and I am very sad that I wasted so much money on a product that I cannot now return because we're told we have to wait for confirmation from the manufacturer before they can make a decision to refund us or not. So now my mother is without a face cream and still has the bad damage on her face. This is really disappointing and very poor service.