SP
Shané Petersen
1 reviews | Active since Apr 2021
06 Apr 2021, 14:08
Pathetic service
I submitted a complaint regarding the Dove beauty bar and what it has done to my face on the 7th November 2020, to date all I've ever heard was that they awaiting feedback from the quality team but to date no one has actually provided feedback or even took my numerous emails seriously. Their customer service sucks and they have no regard for their customers. You guys are *********** and I will make it known!
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Unilever SA (Pty) Ltd's replyOfficial
28 Apr 2021, 11:32Hi Shané
In the below we refer to your complaint experienced with the Dove beauty Bar.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives has been in contact with after checking our systems
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us. We are truly sorry for the experience.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with the Dove beauty Bar.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives has been in contact with after checking our systems
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us. We are truly sorry for the experience.
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply28 Apr 2021, 11:32
Official
Hi Shané
In the below we refer to your complaint experienced with the Dove beauty Bar.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives has been in contact with after checking our systems
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us. We are truly sorry for the experience.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with the Dove beauty Bar.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives has been in contact with after checking our systems
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us. We are truly sorry for the experience.
Kind regards,
Unilever Consumer Engagement Centre