1 reviews | Active since Jun 2013
Pathetic Customer service on damaged product
27 September I logged my complaints with regards to the damaged OMO Pods that I purchased (***)
2 October I received the request on email from Milisa to provide product details ,the same day I provided all the requested details in order for the courier to collect the product
14 October I emailed again requesting feedback on the status of the complaint and the collection of the product - Feedback received from Milisa that she will follow up No feedback received
2 November again I emailed Milisa again requesting feedback as per my email dated 14 October ,to date no feedback or reply received
Pathetic customer service being ignored ,waisted time and data complaining and still no refund or replacement for the damaged product
Hi Mariska,
Thank you for contacting Unilever engagement centre.
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input .
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback and once again, please accept my apology for the delay in getting this resolved
Kind regards,
Unilever Consumer Engagement Centre
Hi Mariska,
Thank you for contacting Unilever engagement centre.
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input .
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback and once again, please accept my apology for the delay in getting this resolved
Kind regards,
Unilever Consumer Engagement Centre