Outstanding Unilever Customer Care

I posted a complaint on Sunday 22 January, and at 09:00 the following morning I received a call from a charming and very helpful representative of the company. Arrangements were made to collect the offending item (a bottle of Sunlight 2-in-1 Auto laundry detergent) so that the contents could be analyzed by the Unilever laboratories. I was also told that I would be sent a voucher for a replacement, but I did not receive the voucher. This was NOT Unilever's fault - my email address on Hellopeter turned out to be obsolete, as I had failed to update my profile when I retired a few years ago. (Unfortunately Hellopeter is still refusing to allow me to update my email address, so I have had to post a complaint about their system on their site!) In a follow-up call to Unilever I was dealt with by another call centre agent - again very politely and professionally. Unilever's product may have been defective, but their customer care is outstanding!