PD
Precious D
1 reviews | Active since Mar 2022
09 Jul 2024, 20:13
OMO washing powder is a ****
OMO Auto ( washing powder) was on special in the month of June 2024, It was buy 2k's for R150.
I noticed my sons school track top was not properly washed, and thought it was the machine issue. However, it only dawned on me that the problem is the washing powder itself when there was no foam at all on my second load.
I have never seen something like this ever. Unilever please do better!!!!!
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Replies (2)
Unilever SA (Pty) Ltd's replyOfficial
10 Jul 2024, 07:06 Hi Precious,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Unilever SA (Pty) Ltd's reply10 Jul 2024, 07:06
Official
Hi Precious,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
PD
Precious D's updateReviewer Update
19 Jul 2024, 19:36Dear Sir/Madam
Thank you very much for reaching out, I have been in contact with a gentleman named Luciano from your company.
I appreciate the fact that he took time to listen to me with care, further more he went all the way to test the product to see if there was fault on the batch. Turned out there was no fault on the batch, I also appreciate the effort he took to educate me on the product and explained how it works.
Lastly, thank you for the voucher I was given just for courtesy on your end, what a great customer service!!!!
Thank you very much for reaching out, I have been in contact with a gentleman named Luciano from your company.
I appreciate the fact that he took time to listen to me with care, further more he went all the way to test the product to see if there was fault on the batch. Turned out there was no fault on the batch, I also appreciate the effort he took to educate me on the product and explained how it works.
Lastly, thank you for the voucher I was given just for courtesy on your end, what a great customer service!!!!
PD
Precious D's update19 Jul 2024, 19:36
Reviewer Update
Dear Sir/Madam
Thank you very much for reaching out, I have been in contact with a gentleman named Luciano from your company.
I appreciate the fact that he took time to listen to me with care, further more he went all the way to test the product to see if there was fault on the batch. Turned out there was no fault on the batch, I also appreciate the effort he took to educate me on the product and explained how it works.
Lastly, thank you for the voucher I was given just for courtesy on your end, what a great customer service!!!!
Thank you very much for reaching out, I have been in contact with a gentleman named Luciano from your company.
I appreciate the fact that he took time to listen to me with care, further more he went all the way to test the product to see if there was fault on the batch. Turned out there was no fault on the batch, I also appreciate the effort he took to educate me on the product and explained how it works.
Lastly, thank you for the voucher I was given just for courtesy on your end, what a great customer service!!!!