Omo Auto
I purchased the Omo Auto washing powder (we buy every month) and it has taken the color out of my husbands shirt - looks almost bleached I did make contact on whatapp and the person was discussing with me but now there is no answer?
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Replies (3)0
Replies (3)
Unilever SA (Pty) Ltd's replyOfficial
02 Apr 2024, 14:33 Good day,
Thank you for contacting Unilever South Africa Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever South Africa Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Unilever SA (Pty) Ltd's reply02 Apr 2024, 14:33
Official
Good day,
Thank you for contacting Unilever South Africa Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever South Africa Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
's updateReviewer Update
02 Apr 2024, 15:07I will not use your product ever again - The response I got from your consultant is pathetic. I have been using OMO from when I got married 20 years ago and today will be the last time I use the product. I know how to wash cloths and believe me when I say its your product that is defective
image.png 412.77 KB
image.png 412.77 KB
's update02 Apr 2024, 15:07
Reviewer Update
I will not use your product ever again - The response I got from your consultant is pathetic. I have been using OMO from when I got married 20 years ago and today will be the last time I use the product. I know how to wash cloths and believe me when I say its your product that is defective
image.png 412.77 KB
image.png 412.77 KB
's updateReviewer Update
31 May 2024, 08:38 Good Morning
I spoke to a consultant that advised the below email notes the OMO product did not dissolve correctly on the test washes that were done in the lab.
Yesterday while checking the bag of OMO powder I noted the following on the packaging " Do not apply powder directly to fabric" So while I used the powder draw and as per your own email wording and consultant advice the powder did not dissolve properly the shirt was ruined as the powder was left on the shirt and did not wash off properly.
In light of this, I would like OMO to take responsibility for the shirt that was ruined and to replace the shirt. The next step would be that I will lodge a formal complaint under the Consumer Protection act if no reasonable solution is given.
Please see packaging picture attached on email sent
Kindest Regards
I spoke to a consultant that advised the below email notes the OMO product did not dissolve correctly on the test washes that were done in the lab.
Yesterday while checking the bag of OMO powder I noted the following on the packaging " Do not apply powder directly to fabric" So while I used the powder draw and as per your own email wording and consultant advice the powder did not dissolve properly the shirt was ruined as the powder was left on the shirt and did not wash off properly.
In light of this, I would like OMO to take responsibility for the shirt that was ruined and to replace the shirt. The next step would be that I will lodge a formal complaint under the Consumer Protection act if no reasonable solution is given.
Please see packaging picture attached on email sent
Kindest Regards
's update31 May 2024, 08:38
Reviewer Update
Good Morning
I spoke to a consultant that advised the below email notes the OMO product did not dissolve correctly on the test washes that were done in the lab.
Yesterday while checking the bag of OMO powder I noted the following on the packaging " Do not apply powder directly to fabric" So while I used the powder draw and as per your own email wording and consultant advice the powder did not dissolve properly the shirt was ruined as the powder was left on the shirt and did not wash off properly.
In light of this, I would like OMO to take responsibility for the shirt that was ruined and to replace the shirt. The next step would be that I will lodge a formal complaint under the Consumer Protection act if no reasonable solution is given.
Please see packaging picture attached on email sent
Kindest Regards
I spoke to a consultant that advised the below email notes the OMO product did not dissolve correctly on the test washes that were done in the lab.
Yesterday while checking the bag of OMO powder I noted the following on the packaging " Do not apply powder directly to fabric" So while I used the powder draw and as per your own email wording and consultant advice the powder did not dissolve properly the shirt was ruined as the powder was left on the shirt and did not wash off properly.
In light of this, I would like OMO to take responsibility for the shirt that was ruined and to replace the shirt. The next step would be that I will lodge a formal complaint under the Consumer Protection act if no reasonable solution is given.
Please see packaging picture attached on email sent
Kindest Regards