PP
Philip P
1 reviews | Active since Nov 2014
02 Nov 2020, 12:51
No customer service or feedback
Lipton premium rooibos bags bursting open because of bad perforations when separating the bags. Third e-mail sent to complain and same reply asking me to send picture, batch, where bought etc etc., which I HAVE DONE. So it appears a robot gives you the same reply and no one actually does anything. No feedback.
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Replies (1)
Unilever SA (Pty) Ltd's replyOfficial
19 Feb 2021, 15:23Hi Philip,
Thank you for contacting Unilever engagement centre regarding the issue with the perforation of the Lipton tea bags which you purchased .
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input .
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback and once again, please accept my apology for the delay in response
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply19 Feb 2021, 15:23
Official
Hi Philip,
Thank you for contacting Unilever engagement centre regarding the issue with the perforation of the Lipton tea bags which you purchased .
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input .
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback and once again, please accept my apology for the delay in response
Kind regards,
Unilever Consumer Engagement Centre