LM
Lulanie M
1 reviews | Active since Sept 2015
05 Sept 2015, 09:25
Mince mate extremely hot
I buy mince mate regularly but this time the mince mate was extremely hot. I made the boloroni one and i didn't add anything extra but it felt like a bottle of chilli spice was added and I couldn't eat it.I checked the expiry date but it's only 1 July 2016 (01 Jul 16 B5184 10:19 L11 ) so it's clearly a manufacturing problem.
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Replies (1)
Unilever SA (Pty) Ltd's replyOfficial
07 Sept 2015, 09:07Hello Lulamar84,
Thank you for contacting us and apologies for the inconvenience caused. We assure you that your complaint has been forwarded to the Quality Assurance Laboratory for them to check the reference samples. We do view complaints such as yours in a very serious light. Thank you once again for the time and effort you have taken to bring this matter to our attention. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us and apologies for the inconvenience caused. We assure you that your complaint has been forwarded to the Quality Assurance Laboratory for them to check the reference samples. We do view complaints such as yours in a very serious light. Thank you once again for the time and effort you have taken to bring this matter to our attention. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Unilever SA (Pty) Ltd's reply07 Sept 2015, 09:07
Official
Hello Lulamar84,
Thank you for contacting us and apologies for the inconvenience caused. We assure you that your complaint has been forwarded to the Quality Assurance Laboratory for them to check the reference samples. We do view complaints such as yours in a very serious light. Thank you once again for the time and effort you have taken to bring this matter to our attention. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us and apologies for the inconvenience caused. We assure you that your complaint has been forwarded to the Quality Assurance Laboratory for them to check the reference samples. We do view complaints such as yours in a very serious light. Thank you once again for the time and effort you have taken to bring this matter to our attention. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***