Lost trust in Tresemme Hairspray

1. Sometime before 14 March 2022, I contacted Consumer Affairs SA (***) regarding the white/silver residue found on my hair after using the Extra Hold Tresemme Hairspray. 2. On 15 March 2022, I responded with photos of the products, my hair and the information requested. 3. Sometime after 10 May 2022, the products were collected (3 x 400ml cans of Extra Hold Tresemme Hairspray) by the brands appointed courier service. 4. On 20 June, after follow-up I received a WiCode for use at Pick n Pay for R100 off a Unilever Personal Care Product (This only replaces one of the 3 cans collected) 5. On 14 July 2022, I followed up regarding the replacement of the other 2 cans and on the same day was advised no feedback was received from the courier regarding the number of cans collected. 6. However, on 18 July 2022, I received the following response: “We have checked the production and Quality records and no issues were found and we are also able to confirm that the retained bulk product had no issues. The retention production samples were retrieved and sprayed onto matt black card with no grey deposits evident and the same samples were also sprayed onto the hair of two volunteers with no sign of residue. I trust the above explanation meets your understanding. I am aware that you experienced undesirable results using this product. Should you require further assistance, please do not hesitate to contact us and thank you for your loyalty to the Unilever and Tresemme brands,” 7. Then on 19 July 2022, I received the following response: “I am sorry for the delay in response. The courier are yet to provide us with feedback regarding the cans that were collected. I have sent a follow up email for a response. Once feedback is received I will revert back to you with a way forward.”

My questions: 1. Was an investigation actually done? 2. If so how can there be contradictory responses regarding confirmation of the number of cans versus the cans were tested already?

Sadly, I see another complaint on Hello Peter regarding the same issue on 5 April 2022 which is shortly after I raised by concern with the brand, which can only lead me to believe that there was indeed a problem.