kD
keith D
1 reviews | Active since May 2021
12 May 2021, 08:06
knorr cup a soup
Regards to my complain I have being buying Knorr cup a soap product and have noticed the packaging is not up to standard. X3 packs out of 4 in the box are open . I could not use it as it was stale. I have purchased this product from a Pick N Pay branch in Verulam as always.
I am very disappointed as this is loss of purchase for me.
Hope to receive some feedback or to be reimbursed from Knorr or Unilever.
*note this I item I purchase regularly and enjoy having every morning until this morning upset.
thanks
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Replies (3)
Unilever SA (Pty) Ltd's replyOfficial
12 May 2021, 09:45 Hi Keith,
In the below we refer to your complaint experienced with the Knorr Cup a SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly, after checking our systems we have not received any correspondence from you , our e-mail address is consumer. ***
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with the Knorr Cup a SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly, after checking our systems we have not received any correspondence from you , our e-mail address is consumer. ***
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply12 May 2021, 09:45
Official
Hi Keith,
In the below we refer to your complaint experienced with the Knorr Cup a SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly, after checking our systems we have not received any correspondence from you , our e-mail address is consumer. ***
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with the Knorr Cup a SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly, after checking our systems we have not received any correspondence from you , our e-mail address is consumer. ***
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
kD
keith D's updateReviewer Update
25 May 2021, 07:49hi thanks unilever for the call and sorting my problem out
kD
keith D's update25 May 2021, 07:49
Reviewer Update
hi thanks unilever for the call and sorting my problem out
Unilever SA (Pty) Ltd's replyOfficial
03 Jun 2021, 13:08Thank you Keith for the feedback and happy to have resolved this for you
Unilever SA (Pty) Ltd's reply03 Jun 2021, 13:08
Official
Thank you Keith for the feedback and happy to have resolved this for you