NB
Nothile B
1 reviews | Active since Dec 2015
26 Nov 2020, 15:22
IRATE FABRIC SOFTNER *****!!
On the 23rd Oct 2020 I sent a complaint to Unilever regarding the comfort fabric softer that I bought at Dischem 3 of them (red container) only to find inside its white instead of red and does not even smell the same as the red one, Athini Wantu attended to my query and promised Aramex will come collect for testing.. 11 Nov 2020 I sent follow-up since nothing happened and I was promised that I will get a voucher to go buy other softeners while they arranging for collection... never got any voucher and no one has contacted me since today its the 26 Nov 2020 full month passed and they did nothing... I love the fabric softeners but after this I'm definitely finding another fabric softer that smells good!!!
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Unilever SA (Pty) Ltd's replyOfficial
19 Feb 2021, 12:23Hi Nothile,
Thank you for contacting Unilever engagement centre.
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input . As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback
Kind regards,
Unilever Consumer Engagement Centre
Thank you for contacting Unilever engagement centre.
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input . As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply19 Feb 2021, 12:23
Official
Hi Nothile,
Thank you for contacting Unilever engagement centre.
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input . As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback
Kind regards,
Unilever Consumer Engagement Centre
Thank you for contacting Unilever engagement centre.
Please accept my sincere apology for the delay in response on the Hellopeter platform.
I do see that your case has been handled by one of our consumer engagement consultants.
Thank you very much for your valuable input . As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
Thank you for your feedback
Kind regards,
Unilever Consumer Engagement Centre