Inferior quality product - 2lt ola ice cream

Over a month ago i purchased an ola 2lt ice cream and was most disappointed to find the product to be of a very inferior quality. I tried on 3 occasions to make contact with the manufacturer via the portal and failed . Subsequently, I eventually managed to send in an email to which I finally got a response. I was asked for details which included them wanting a picture of the inferior product which obviously was no longer in my possession apart from the container with details printed for tracking purposes . I was shocked to be informed that they will not be refunding me based on the fact that I did not have a picture to send in or have the inferior product for collection to inspect. Surprising to note that such a conglomerate like Unilever make's such a fuss to compensate clients cos sure it's not their money that bought the product in the first place. People , I don't know about you but I know I work hard for my money. Mzansi Unilever , Mzansi.