AR
Ajay R
1 reviews | Active since Sept 2012
14 Dec 2015, 07:47
ice cream had icey cream inside
I had bought a pack of 6 magnum ice creams it came with my romans pizza , all of them did not have smooth ice cream after biting off the chocolate , instead the cream inside was icey and didn't tast very good . I have pictues of the ice cream sticks . if required I will email to the relevant people . Please unilever do something about this , your ice cream is not cheap and its very disheartening to have to buy them and have issues with the ice cream.
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Unilever SA (Pty) Ltd's replyOfficial
14 Dec 2015, 16:03Hello ajay.ramchuran@,
Thank you for contacting us regarding Magnum Mini ice cream you purchased. We are truly sorry for the inconvenience caused. The fact that the ice cream was icy and not smooth would suggest that the product had been heatshocked. This happens when the product is not maintained at the correct temperature, melts and is refrozen. Under these conditions the quality of the product deteriorates. Unfortunately Ola has little control over the cold chain once products are delivered to the store. It is our experience that from time to time the store freezers do not maintain the products at the correct temperature, which could account for the heatshock. Which Romans Pizza did you purchase it from? I will then forward your complaint to our field marketer to check fridges in the store. Please provide your postal address and I will send you a replacement voucher. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Magnum Mini ice cream you purchased. We are truly sorry for the inconvenience caused. The fact that the ice cream was icy and not smooth would suggest that the product had been heatshocked. This happens when the product is not maintained at the correct temperature, melts and is refrozen. Under these conditions the quality of the product deteriorates. Unfortunately Ola has little control over the cold chain once products are delivered to the store. It is our experience that from time to time the store freezers do not maintain the products at the correct temperature, which could account for the heatshock. Which Romans Pizza did you purchase it from? I will then forward your complaint to our field marketer to check fridges in the store. Please provide your postal address and I will send you a replacement voucher. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Unilever SA (Pty) Ltd's reply14 Dec 2015, 16:03
Official
Hello ajay.ramchuran@,
Thank you for contacting us regarding Magnum Mini ice cream you purchased. We are truly sorry for the inconvenience caused. The fact that the ice cream was icy and not smooth would suggest that the product had been heatshocked. This happens when the product is not maintained at the correct temperature, melts and is refrozen. Under these conditions the quality of the product deteriorates. Unfortunately Ola has little control over the cold chain once products are delivered to the store. It is our experience that from time to time the store freezers do not maintain the products at the correct temperature, which could account for the heatshock. Which Romans Pizza did you purchase it from? I will then forward your complaint to our field marketer to check fridges in the store. Please provide your postal address and I will send you a replacement voucher. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Magnum Mini ice cream you purchased. We are truly sorry for the inconvenience caused. The fact that the ice cream was icy and not smooth would suggest that the product had been heatshocked. This happens when the product is not maintained at the correct temperature, melts and is refrozen. Under these conditions the quality of the product deteriorates. Unfortunately Ola has little control over the cold chain once products are delivered to the store. It is our experience that from time to time the store freezers do not maintain the products at the correct temperature, which could account for the heatshock. Which Romans Pizza did you purchase it from? I will then forward your complaint to our field marketer to check fridges in the store. Please provide your postal address and I will send you a replacement voucher. Thank you for your valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***