1 reviews | Active since Jul 2011
Half a free gift and no way to enter competition
I see a special in Pick n' Pay where you get a free bucket when you buy a bag of Omo. I need a bag and like the offer to not have to store it in a flimsy bag. I also see that there is a competition running with an entry box by the product stacks. Looking around I can't find any entry forms which is a bit irritating, I also can't find a lid for the (Omo branded) bucket but assume you get this at the till when you pay. The staff are TOTALLY confused about the competition or the bucket lids, they know nothing. I pay and find a manager, he says he'll check, when he gets back he says there are no lids. WOW .... OMO/Unilever give you HALF a free gift! Now I'm just angry, still have bucket, no lid, manager says he'll call if they get some in. So now I have to go back IF they get lids. VERY shoddy service here from Unilever and a big red mark for the OMO brand.<br> <br> I'm terribly disappointed in a brand I have been buying for more than 10 years now. Do it properly or don't do it at all. These types of issues are a blow to every one involved's reputation (Pick n' Pay, OMO and Unilever)
Thank you for the complaint received.
Apologies for the experience and someone will soon contact you in this regard.
Kind regards,
Unilever SA CEC
Thank you for the complaint received.
Apologies for the experience and someone will soon contact you in this regard.
Kind regards,
Unilever SA CEC
Appolgy offered and I appricate them accepting that it was a bit of an oversight. Shows some decency that they followed up and did due diligence. Thank you Unilever.
Appolgy offered and I appricate them accepting that it was a bit of an oversight. Shows some decency that they followed up and did due diligence. Thank you Unilever.
