RG
Ronald G
1 reviews | Active since Sept 2014
18 May 2015, 19:18
faulty bags
I recently purchased a packet of knorr cook in a bag.<br> On opening the bag the sticker gets caught to bag and tears it, rendering the entire contents useless.<br> Is this a faulty batch ?? <br> Or a normal fault !?
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Replies (1)
Unilever SA (Pty) Ltd's replyOfficial
19 May 2015, 08:41Hello ron.goosen,
Thank you for contacting us regarding Knorr cook in bag you purchased. We are truly sorry for the inconvenience caused. Which flavour Knorr cook in bag did you purchase? Please provide the best before date and batch numbers for factory purposes. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Knorr cook in bag you purchased. We are truly sorry for the inconvenience caused. Which flavour Knorr cook in bag did you purchase? Please provide the best before date and batch numbers for factory purposes. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Unilever SA (Pty) Ltd's reply19 May 2015, 08:41
Official
Hello ron.goosen,
Thank you for contacting us regarding Knorr cook in bag you purchased. We are truly sorry for the inconvenience caused. Which flavour Knorr cook in bag did you purchase? Please provide the best before date and batch numbers for factory purposes. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Knorr cook in bag you purchased. We are truly sorry for the inconvenience caused. Which flavour Knorr cook in bag did you purchase? Please provide the best before date and batch numbers for factory purposes. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***