Disgusting Customer service experience with Unilever
I recently purchased 4 x 2kg Omo Auto Washing Powder which clearly seemed defective as the clothes remain dirty after being washed. I reported this issue to Unilever and received feedback that the product was tested and the Lab Testing showed that there was nothing wrong with the product. Clearly Unilever does not CARE about their Customer's as I still have all 4 Packs of Omo with me yet the response received states that the Lab testing was done. Consumer's should be aware that the Omo Brand should not be trusted. The ingredients have definitely changed and your clothes still remain dirty after washing. I am now stuck with 4 x packs of 2kg Omo that I have wasted my money on
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Unilever SA (Pty) Ltd's replyOfficial
21 Dec 2022, 12:47 Hi Jay,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Unilever SA (Pty) Ltd's reply21 Dec 2022, 12:47
Official
Hi Jay,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre