OH
Ouma H
1 reviews | Active since Feb 2020
16 Mar 2021, 10:36
Dead worms inside lasagne mate
I bought a packet of lasagne mate from Shoprite in Clayville and it had dead worms and cobwebs. I sent an email to Unilever SA regarding this matter and they haven’t responded.
I’m really disappointed in them and won’t be buying this again
Helpful (0)
Replies (3)0
Replies (3)
Unilever SA (Pty) Ltd's replyOfficial
16 Mar 2021, 11:19Hi Ouma,
In the below we refer to your complaint experienced with the Lasagne mate.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
I have checked using your contact information provided and cannot locate an e-mail or telephone contact from yourself, our email address is ***, should you need to get in contact with us for the future. Or you can reach us via phone, our contact number is at the back of each product packaging.
For this instance , one of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with the Lasagne mate.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
I have checked using your contact information provided and cannot locate an e-mail or telephone contact from yourself, our email address is ***, should you need to get in contact with us for the future. Or you can reach us via phone, our contact number is at the back of each product packaging.
For this instance , one of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply16 Mar 2021, 11:19
Official
Hi Ouma,
In the below we refer to your complaint experienced with the Lasagne mate.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
I have checked using your contact information provided and cannot locate an e-mail or telephone contact from yourself, our email address is ***, should you need to get in contact with us for the future. Or you can reach us via phone, our contact number is at the back of each product packaging.
For this instance , one of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with the Lasagne mate.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
I have checked using your contact information provided and cannot locate an e-mail or telephone contact from yourself, our email address is ***, should you need to get in contact with us for the future. Or you can reach us via phone, our contact number is at the back of each product packaging.
For this instance , one of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
OH
Ouma H's updateReviewer Update
17 Mar 2021, 15:24I am still waiting for a call from your consumer rep in order to get this matter resolved
OH
Ouma H's update17 Mar 2021, 15:24
Reviewer Update
I am still waiting for a call from your consumer rep in order to get this matter resolved
Unilever SA (Pty) Ltd's replyOfficial
17 Mar 2021, 17:07Hi Ouma,
One of our representatives has called you yesterday, however it has gone straight through to voicemail. She has contacted you again today and I have understood that this is now resolved.
Thank you for taking the time to contact us and allowing for us to resolve this for you.
One of our representatives has called you yesterday, however it has gone straight through to voicemail. She has contacted you again today and I have understood that this is now resolved.
Thank you for taking the time to contact us and allowing for us to resolve this for you.
Unilever SA (Pty) Ltd's reply17 Mar 2021, 17:07
Official
Hi Ouma,
One of our representatives has called you yesterday, however it has gone straight through to voicemail. She has contacted you again today and I have understood that this is now resolved.
Thank you for taking the time to contact us and allowing for us to resolve this for you.
One of our representatives has called you yesterday, however it has gone straight through to voicemail. She has contacted you again today and I have understood that this is now resolved.
Thank you for taking the time to contact us and allowing for us to resolve this for you.