LM
Lesley M
1 reviews | Active since Apr 2021
27 May 2021, 13:08
Customer engagement centre
I've been using one of Unilever's products (namely the Dawn vitamin E lotion), for a number of years. Ever since the new branding came into being, I have struggled to find the Dawn Vitamin E lotion... After physically going to almost every major retailer, I then contacted the "customer engagement centre"... All I got from them, is a list of retailers who stock their products. I've already made it clear, that yes, whilst the major retailers do stock the Dawn lotion range, they do not stock the specific one that I am looking for (namely the Dawn Vitamin E lotion). What an unnecessarily difficult and frustrating experience. Great product, being let down by "not so great" customer engagement.
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Unilever SA (Pty) Ltd's replyOfficial
03 Jun 2021, 13:02Dear Lesley,
In the below we refer to your complaint experienced with trying to locate a store which stocks Dawn Vitamin E lotion.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with trying to locate a store which stocks Dawn Vitamin E lotion.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply03 Jun 2021, 13:02
Official
Dear Lesley,
In the below we refer to your complaint experienced with trying to locate a store which stocks Dawn Vitamin E lotion.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with trying to locate a store which stocks Dawn Vitamin E lotion.As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre