complaints **** at Unilever

After having 2 consecutive problems with one of their products , I thought i would lodge a complaint at their offices . i then got the complaints info , which im convinced is done in a manner to deter complaints , and took the required 30 to 45 mins needed to complain . My complaint was for an incident on the 11 may . I sent the mail and a minute later i got a mail wanting the exact same info . Like an idiot i filled that in too and the exact same thing happened . I then messaged their whatsapp number and nobody rep**** . About a week later someone did reply and told me to fill in the original mail . I told that person i did it twice and it appears to not be working . I then tried for a third time and it did the same thing This ***** on whatsapp then told me we have not received your complaint and i can basically get *****ed . Anyway that leads me to now and writing my experience down here . I am going to their Boksburg branch tomorrow and wont leave without speaking to the highest person in charge at that branch , ill relay here how that goes . Their service is non existent , Beware they have a very good system in place so as to never deal with complaints . First step is to have a non working complaints email address and then take weeks to reply to you and tell you , you never did complain and that's you *****ed . *******s . I strongly suggest to try avoid their products and maybe the distributors of their products should not do so until they have a working consumer complaints dept that actually works