Companies take consumers for a ride

<p>I wrote to this company my complaint and not just because u wanted to complain but because I just had it with the same issue over and over. Then see message below from them. I provided them the info but they never responded or tried to follow up via mail if anything was outstanding. I will never buy what they sell again because they don't go beyond the call of duty to assist clients. </p> <p>See mail below. </p> <p> </p> <p>Dear Edward Strick,<br /> <br />Thanks very much for contact us regarding the problem you experienced with our Brut Deodorant. We do appreciate consumer feedback to bring to our attention any irregularities so that these maybe investigated and where necessary corrected.<br />We will appreciate if you can forward us the batch codes from the packaging you recently used. Once we have received that we will escalate your complaint to our Quality Assurance Department for them to test our reference sample. As a gesture of goodwill we will be sending you a complimentary voucher, it will be sent to your cell number as it will be an electronic voucher. Please also indicate which shop will be convenient for you between Pick ‘n Pay, Dischem and Shoprite. Please accept our sincere apology for the inconvenience caused.<br />Please do not hesitate to contact us again for any queries or complaints.<br /> <br />Kind regards,</p> <p> </p> <p>Zama Nhlangulela</p> <p>Consumer Engagement Centre</p> <p> </p>