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Tinny T

1 reviews | Active since Jun 2021

13 Oct 2021, 07:43

Comfort Fabric Conditioner

To Whom It May Concern

Hope this mail finds you well, I write to you with a heavy heart as I'm a Unilever client. I bought 8 bottles of the Comfort Aromatherapy Uplifting fabric conditioner of which I have so far opened 3 bottles and I have been disappointed 😥, dissatisfied 😒 and frustrated 😤 because they haven't given me the full satisfaction that brought me to start buying in the first place. When this range of fabric conditioner was first introduced one would turn heads from the fragrance even after ironing. But now, its like Unilever has dropped its standard, one can't even smell the the frangrance even when pouring in the machine. I feel Unilever doesn't really care about how the clients feel as this is not the same time I complain about the same issue.. First time I never received any feedback, hoping this time I do. I would hate looking at moving from buying from Unilever to another brand because clearly Unilever now has too much money to worry about their customers money that is going down the drain because when one pays for something, they expect to get their moneys worth out of the product paid for. Please look into this and get someone to get back to me this time.

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Replies (1)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply13 Oct 2021, 14:56
Official
Hi Tinny, Thank you for contacting Unilever Engagement Centre and raising your concern with us. I have asked one of our team members to contact you in order to get this resolved. 
Kind Regards,Unilever Engagement