KB
Kim B
1 reviews | Active since Nov 2023
07 Jan 2024, 19:21
Bag Melts Again
Good day,
I initially tried to email *** but the email was blocked. I tried to cook using the cook - in - bag, as per instructions on the back of the packaging.
After it being in the oven for around 3 minutes, the bag melted. It was on a low shelf, and did not touch the heating element.
I have photos of this. I am very unsatisfied with this product as this is the second time this has happened.
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Unilever SA (Pty) Ltd's replyOfficial
08 Jan 2024, 07:25 Hi Kim,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Unilever SA (Pty) Ltd's reply08 Jan 2024, 07:25
Official
Hi Kim,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre