RM
REFILOE M
1 reviews | Active since Sept 2014
26 Mar 2021, 12:28
bad product.
On the 23/03/2021 i purchased 3 boxes of Knorr Cup-A-Soup however, i was very disappointed when i opened the 1st box to enjoy at home in the cold weather. 2 of the packets inside were not sealed and were so stale and hardened (non powdery as its suppose to be). I had to throw it away. However, I had to lay a formal complain regarding this matter.
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Replies (2)
Unilever SA (Pty) Ltd's replyOfficial
26 Mar 2021, 13:29Hi Refiloe,
In the below we refer to your complaint experienced with Knorr Cup- A - SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with Knorr Cup- A - SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply26 Mar 2021, 13:29
Official
Hi Refiloe,
In the below we refer to your complaint experienced with Knorr Cup- A - SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
In the below we refer to your complaint experienced with Knorr Cup- A - SoupAs you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally. We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced with our product.
One of our consumer representatives will be in contact with you shortly in order to get this resolved for you.
Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.
Kind regards,
Unilever Consumer Engagement Centre
RM
REFILOE M's updateReviewer Update
28 Mar 2021, 13:39Thank you for responding promptly, I will await your feedback
RM
REFILOE M's update28 Mar 2021, 13:39
Reviewer Update
Thank you for responding promptly, I will await your feedback