Aromat Shaker Packaging

I am writing to formally raise a complaint regarding the packaging quality of Aromat seasoning shakers.

On two separate occasions, the bottom of the shaker has fallen out during normal handling, resulting in the contents being spilled and rendered unusable. This presents not only a clear inconvenience and financial loss, but also a potential hygiene and safety concern within a household environment.

Aromat is a well-established brand with a reputation for quality, which makes this issue particularly disappointing. Experiencing the same failure more than once suggests a possible defect in the design or manufacturing of the shaker container rather than an isolated incident.

I trust that you will treat this matter seriously and investigate the packaging integrity of the product. I would appreciate your response outlining the steps being taken to address this issue, as well as your proposed resolution.