RZ
Ruan Z
1 reviews | Active since Jul 2009
05 Jul 2015, 20:11
And then...
Bought a box of Lipton Rooibos tea at my local Pick and Pay.. and can you believe it.. 8 out of 10 of the tea bags are not sealed.. The moment you take a teabag out to make a lovely cup of tea.. all the tea.. inside the bag pours out into the box.. or onto the floor, as the bag is not sealed.. I will gladly send photos.. You need to fix this please.. My 3 year Old son LOVES LIPTON ROOIBOS...
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Unilever SA (Pty) Ltd's replyOfficial
06 Jul 2015, 08:55Hello Slons,
Thank you for contacting us regarding Lipton Rooibos Tea you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again .
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Lipton Rooibos Tea you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again .
Kind regards
Zanele Mpanza
Consumer Affairs
***
Unilever SA (Pty) Ltd's reply06 Jul 2015, 08:55
Official
Hello Slons,
Thank you for contacting us regarding Lipton Rooibos Tea you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again .
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Lipton Rooibos Tea you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. We would like to collect the sample from you for further investigation. Please provide your physical address Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again .
Kind regards
Zanele Mpanza
Consumer Affairs
***