zero rating

I am writing to formally express my dissatisfaction with the service I received from your company. Last week, I contacted your customer service department regarding a paid-up letter. Unfortunately, my experience was far from satisfactory.

I was initially assisted by an advisor named Abinecia, who seemed unsure of the process. After requesting to speak with a manager, I was connected with Nadia, who was extremely rude and unprofessional. Her behavior caused me significant mental and emotional distress, and I ended up in tears during the call.

Nadia claimed there was a system issue and promised to call me back once it was resolved. However, when I called back to confirm, I was informed that the system issue had already been resolved. Despite multiple attempts to speak with Nadia again, she refused to take my call.

Later, I spoke with Abinecia again, who informed me that Nadia was on lunch. During the same call, Nadia finally took the call but continued to be rude and unprofessional, shouting and speaking over me.

To date, there has been no resolution to my issue, and I am left feeling extremely frustrated and distressed. I request that this matter be investigated thoroughly and that appropriate action be taken to address the behavior of your staff and resolve my issue promptly.

Thank you for your attention to this matter. I look forward to your prompt response.