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kholofelo C

1 reviews | Active since Jun 2015

22 Mar 2024, 08:34

wrong debit date by UNIFI

I have loans with Unifi and my debit order date is 25 of each month, i spoke to Shamon/Shannon for some reason yesterday they decide to debit on 1 loan, which i called in this morning to demand a refund as i need to use that money urgently today, then he tells me they track my account 3 days before payday and 3 days after, my point is there was no money deposited, then he said "should they decide to refund me" i must make a manual deposit which i dont have a problem with , my thing is holiday is on a thursday and the 25th is on a monday then how do you deduct before date as if 25th falls on a weekend? I really feel inconvenienced and they say if they refund it will take up to 24hours to clear, why should i wait on something you shouldn't have deducted in the first place? I will pay you off and stay away from you forever as this doesnt make sense to me at all.I need that money urgently i dont have 24 hours to wait for something you shouldnt have done.

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Replies (1)
Unifi SA
Unifi SA's reply25 Mar 2024, 09:19
Official
Hi Kholofelo, we have been trying to get hold of you to explain why your accounts was debited. We debited your account as per your loan agreement, in which you agreed that if you get paid on a Monday we may track your debit order from the previous Friday, since some employees get paid the Friday if their pay date falls on a Monday. The agreement stipulates that you need to let us know if your pay date falls on a Monday and we must debit on the Monday. We'd love to solve this with you, please let us know when you're available to take our call.