unsatisfied customer

Good day;

I paid via a debit order yesterday, but I still loan site still says I am in arrears, yesterday I was promised that it should be fixed in few hours, today I still experience the same. The consultant I spoke to today did not even show compassion she just did not care how this was affecting me. Hi am I suffering because unifi system made a mistake and what exactly is being investigated, how difficult it is to credit my account and we all carry on with our business. How can I be threatened about my credit profile when what is happening is not my fault.

No one is willing to assist, if I ask to speak to seniors or accounts department am told they are in a meeting . I need to know when will this be fixed please. I do not want to contact social media but I will if I am not assisted.

i get feed back after this email and receives a paid up letter a call and i was transferred to agent to assist with new application, each person does nothing i am promised will be called in 5 minutes. last call spoke to someone that IT was working on my account, you want to tell me the entire IT at unifi cannot see that i paid the account as per debit order and they have to take 2 days to unblock it. i send emails no one responds now. if i do not get feedback i will reverse the payment to report and write a report to the credit ombuds. i get SMS that i owe and in arrears...