Unsatisfied customer

On the 23/09 my account was reflected as in arrears and that's the date my debit order went through as confirmed in my bank statement and banking app. On the site the installment only reflects on 25/09 and it seems I've been charged some fees for late payment.

There's just too many problems with this company. I can't seem to get hold of anyone in this company for assistance. I've called and emailed, nothing. Definitely never using your service again.