Unresolved Payment Issue

I'm posting this review again because clearly, nothing has been resolved. After my original complaint, I received a phone call assuring me the issue would be sorted. I was even asked to delete or update my review once it was "fixed." Against my better judgement, I deleted the review — only to now find myself once again bombarded with emails and calls claiming I haven’t paid.

Let me be clear: I was told on the phone that my instalment would be debited from my bank account starting on the 1st. I checked — again — and no debit was made. So how is this still happening?

This is unacceptable. I'm tired of empty promises and repeating myself. Fix this.

I took out a loan with Unifi and was told that the monthly repayments would be debited from my bank account. Month 1, I get a call saying my account is in arrears. I was confused, as I had provided my banking details and expected the debit order to go off automatically. I was told I now had to make a manual payment and that someone would contact me to explain – no one did.

Month 2 – I get the same message again via SMS and email. I call and am told that there are too many DebiCheck mandates loaded on my account… What? I ask how that’s possible and why no one has followed up with me. Silence. Again, I ask to speak to someone senior – still waiting.

This is now happening every month. What is the point of giving you my banking details if I’m forced to manually make payments each time? I opted in for debit order for a reason.

The customer service is non-existent. No follow-ups, no accountability, and no solutions. I strongly discourage anyone from applying with Unifi. You’ll be left to chase your own payment issues with no help from their side.