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Shavani N
1 reviews | Active since Jan 2018
03 Dec 2024, 08:31
Unifi disgusting support
I had an account that I noticed the debit didn’t go through so I did an online payment to them myself on the 28th, the money paid I did not thumb suck an amount I requested a statement that provided me a settlement amount, payment was updated on their side on the 29th yet the debit order still went through. The company went further to charge me interest after the account was settled. Agent advised that it’s part of the grading on the account which does not make sense has account was settled prior to their charges. They just looking for ways to ****** money from customers. Agents talk to customers as if we know nothing about naedo tracking and Debi check. They need
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Unifi SA's replyOfficial
09 Dec 2024, 14:35 Hi Shavani, following our recent phone conversation, I would like to clarify the details regarding your account. The debit order was processed on the last Friday of the month, 29 November 2024, as per our tracking system. This occurred 3 days prior to your salary date, with a 3-day window after, in case we do not receive the debit on the agreed salary date. We received the manual payment you made on 3 December, and the debit order was successfully processed as we are unable to stop a debit order once submitted. As a result, we refunded the manual payment, and the account has been closed in accordance with the loan agreement. A paid-up certificate has been issued to you. Please don't hesitate to contact us on *** for any further questions or queries.
Unifi SA's reply09 Dec 2024, 14:35
Official
Hi Shavani, following our recent phone conversation, I would like to clarify the details regarding your account. The debit order was processed on the last Friday of the month, 29 November 2024, as per our tracking system. This occurred 3 days prior to your salary date, with a 3-day window after, in case we do not receive the debit on the agreed salary date. We received the manual payment you made on 3 December, and the debit order was successfully processed as we are unable to stop a debit order once submitted. As a result, we refunded the manual payment, and the account has been closed in accordance with the loan agreement. A paid-up certificate has been issued to you. Please don't hesitate to contact us on *** for any further questions or queries.