EC
Emmerentia C
1 reviews | Active since Nov 2021
28 Jan 2022, 17:38
Unauthorized deduction
Pathetic customer service. I phoned 4 times already and the standard answer is : I must speak to my supervisor, will call you back. Which never happens.
I got a settlement amount on 12 January for R640.44, which I paid in full. I even phoned the office to confirm they received the payment.
On 25 January another R69, plus a Debi check fee of R3.50 was deducted from my account. WHY????? I am struggling since 16 Jan to get an answer out of anyone. My account was paid in full. Why do you still deduct money from me??
VERY UNHAPPY!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Unifi SA's replyOfficial
31 Jan 2022, 09:14Hi Emmerantia, thank you for bringing this to our attention, it is absolutely unacceptable. We are truly sorry that you are having this experience and can understand the frustration. The correct person will be in contact with you in the next 30minutes. We strive to make life easy for our customers and will keep working on that promise!
Unifi SA's reply31 Jan 2022, 09:14
Official
Hi Emmerantia, thank you for bringing this to our attention, it is absolutely unacceptable. We are truly sorry that you are having this experience and can understand the frustration. The correct person will be in contact with you in the next 30minutes. We strive to make life easy for our customers and will keep working on that promise!