ZH
Zinhley H
1 reviews | Active since Mar 2023
03 May 2023, 13:20
Unifi SA
<div>I settled my loan with Unifi and sent proof of payment and they also emailed me the settlement letter however at the end of the month they debited my account account, i have called more than 5 times and every time i call they ask for my ID number and say someone will call me back but no one does, ive sent 4 emails everyday for the past 4 days but no one rep****. i just need a refund of my money.</div>
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Unifi SA's replyOfficial
05 May 2023, 10:52Hi Zinhley, we understand that your frustration. As per the telephonic conversations the past two days, we tried to explain the issue at hand. We received your settlement payment after the approved debit order was already in submission. This would explain why the instalment amount was debited from your account. We would love to refund you the overpayment, however, Standard bank is experiencing some issues releasing the debit order payments to Unifi's account. We have been in contact with Standard bank and have yet to receive feedback from them. We do apologize for the inconvenience this has caused you. We'll be in contact with you as soon as we get feedback from Standard Bank.
Unifi SA's reply05 May 2023, 10:52
Official
Hi Zinhley, we understand that your frustration. As per the telephonic conversations the past two days, we tried to explain the issue at hand. We received your settlement payment after the approved debit order was already in submission. This would explain why the instalment amount was debited from your account. We would love to refund you the overpayment, however, Standard bank is experiencing some issues releasing the debit order payments to Unifi's account. We have been in contact with Standard bank and have yet to receive feedback from them. We do apologize for the inconvenience this has caused you. We'll be in contact with you as soon as we get feedback from Standard Bank.