1 reviews | Active since Dec 2011
********* unauthorised deduction
Terrible. I have signed a debit order for the 25th of each month and guess what they took on the 24th leaving my wife and I embarrassed at Milky Lane with a card declination. This is not honesty and integrity and if there were no funds it would have affected my credit score. I want a written apology and a R150 Milky Lane voucher to make up for the embarrassment caused.
Hi Brian, we sincerely apologise for the inconvenience caused and understand your frustration regarding the debit order. Please note that your account was debited as outlined in Section 3.9 of your loan agreement, debit orders may be processed in accordance with the agreed payment terms when the scheduled payment date is affected by a public holiday. We also attempted to contact you to assist with your query, but unfortunately, we were unable to reach you. We apologise again for any inconvenience caused and would be happy to assist you further should you require any clarification regarding your account or the terms of your loan agreement.
Hi Brian, we sincerely apologise for the inconvenience caused and understand your frustration regarding the debit order. Please note that your account was debited as outlined in Section 3.9 of your loan agreement, debit orders may be processed in accordance with the agreed payment terms when the scheduled payment date is affected by a public holiday. We also attempted to contact you to assist with your query, but unfortunately, we were unable to reach you. We apologise again for any inconvenience caused and would be happy to assist you further should you require any clarification regarding your account or the terms of your loan agreement.