Think Twice Before Choosing Unifi

I settled my account with Unifi in December 2024 and paid the agreed settlement amount before the due date. However, they continued to keep the account open and charged monthly account fees. When I called to dispute this, they dismissively suggested I should just pay the small fees, which I refused since I had already settled the account.

Although they eventually reversed the fees, they kept the account open despite multiple requests to close it. After numerous calls, they finally closed it in their system. However, as of March 2025, the account still appears on my credit profile showing the pre-settlement balance. Their last credit bureau update was on March 21, 2025, but it doesn't reflect my December settlement.

I have made countless calls and sent numerous emails. Each time, I'm told the issue will be "escalated," but nothing changes on my credit report. This situation has severely impacted my ability to access credit and conduct financial transactions.

WARNING TO OTHERS: If you have a choice, consider other credit providers. Unifi's poor account management and credit reporting practices can seriously damage your credit profile and put your financial life on hold. Their lack of responsiveness to correct their errors is frustrating and potentially damaging to their customers' financial well-being