Speechless

<div>For Colecta but are not listed. Early Sunday morning (1:30am) I mistakenly paid way more than I should on an arrangement amount for an account handed over from Unifi, I realised this mistake and sent an email with my banking details which is the same account from where the payment was done. On Monday I called and spoke to ******, she advised me that the payment has not reflected but as soon as it does she will escalate it to accounts. In the conversation I said it's stage because it was a FNB to FNB transaction. She said she would call me either later that day or the next day (Tuesday). In all this I kept telling her that it is payment towards paying for my rent. Tuesday(yesterday) at 14:28 I sent an email asking for feedback, a few minutes after the email was sent ****** called me back and said the payment reflected and she has sent it to account for the refund and I should receive it later yesterday or today morning. Now, here is the issue. Colecta paid that money into my Nedbank account which is not the account details I provided nor made the payment from. That account where they made the payment is an account I have not used in over a year and on overdraft. I called Colecta this morning and was assisted *****&nbsp; she called me twice, second time she says I should call Nedbank. I need that money to complete my rental payment and I provided the banking details where I would like the payment to be refunded. I received no call to confirm where the refund should be made. I PROVIDED THE BANKING DETAILS AND AS FAR AS I KNOW REFUNDS FROM A COMPANY ARE MADE TO THE SAME ACCOUNT/ BANK CARD WHERE PAYMENT WAS DONE. I cannot be punished for a blunder that should have been avoided because banking details was sent. May I please be contacted with positive feedback as I have a landlord from Hell who is not understanding at all.</div>