SO SLOW!!!

My husband app**** for a loan on Thursday 3 October in order to pay for our geyser that burst. Everything was approved and debit order finalised. By 17:00 on Friday 4 October still no funds, we phone the call center they request bank statements, we send them within the hour. BY Monday 7 October still no funds. Phone that afternoon again, they verify everything over the phone, this morning 8 October STILL no funds, yet the debicheck has been approved and in place?? People opperating the call center are of NO help. Try to apply for a new loan as we assume the old one is declined, it states that the application is not done processing. HOW long does this take, we have been clients for the past few years and always had funds reflect the same day as the application