QUERY AVOIDED

I e - mailed Unifi informing them that a debit order went off. I informed them that the account is paid. I DID NOT request for a "PAID UP LETTER"!!! I requested for a full refund. The don't provide their name on their e - mail signature, which so UNPROFESSIONAL!!!! They should respond to the query that is being sent to them, not avoid it and do their own thing!!!!!