Payment arrangement for loan

Worst customer service ever . I have emailed them to notify that I'm currently unemployed and asked for assistance just for the 1 month until I start the new job which should be in May the agent responded back saying they can't assist as I'm liable for the account and if not paid it will go in arrears, I literally told the agent I'm a loyal customer thats veen paying and not missing ine payment why can they not be considerate to assist atleats for a month as a payment break so that it does not go in arrears this is pathetic and showing no empathy I advised I won't recommend them to anyone and won't use their service, also according to what I searched Unifi can assist-Unifi provides assistance if you have lost your job and are struggling to make loan payments. If you are unemployed, you should visit your nearest Unifi branch with all supporting documentation to discuss your situation.

This above makes me wonder if the person just wanted money out of me and basically not helping I would like to get that person's name to escalate this matter further.

This was the last response I received saying in the subject line"Account liability" We acknowledge your email regarding your unemployment, you are still liable for your account.

Please make payments on this account, to build your credit score for future references.

PATHETIC!!!