No sense of urgency

13/09/2024 My experience with this company has been nothing but a complete nightmare. No proper communication from them. I app**** for a loan with them and within minutes my loan was pre approved with a debi-check mandate sent to my bank. after 30 minutes I was advised by email that the money will be available to me, I needed to forward my statement through their super fast channel or reply email with my statement. 14/09/2024 I followed up with an email and I got a response 3 hours later that they are wrapping things up and I will have an answer by the end of the day. Yesterday Morning 16/09/2024 I sent 2 emails to check the progress of my application and this is their response after 8 hours of no communication.

7:27 PM ...Thanks for reaching out to us. We're wrapping things up this side and you'll have an answer any moment now. Please keep your phone close and an eye on your emails, in case we need any other info from you. Thanks for your patience 7:43 PM... Whoops, we are trying to get hold of you at work with no success. You are welcome to contact us on ***. Very shocking service