Irate client

To whom it may concern.I am request that your company pays my bank charges reason being I was debited on the 1st however I made arrangements with the debit order department that can they not debit my account. Initially I was not debited on the 24th as per agreement.the lady agreed over the phone that they will not debit and she will leave notes and contact me again once payment has been made via EFT. I paid sent POP and POA reflecting I was not debited on the day I had too and now I’m debited on the 1st putting me in arear.i believe making that agreement banking details should have been removed on system! Therefore I request R130 bank charges to be paid to my bank.