Infirmary Transparency

Hi unifi

Having taken a loan in March . I sort to call and check in if I had anymore outstanding payments and hopefully get an email of the transactions made since the website does nothing for forgotten password access. And truly speaking I was very disappointed with the lack of knowledge of the customer care representatives. Continuous holds and promised call backs for a simple email of transaction, not to mention them not being able to tell me my own interest rate and breaking it down as to why I’m paying more then originally agreed on. Needless to say I spent 22mins on a call and still didn’t get any where from where I started.

If anything I would really appropriate a quicker response from escalations about this matter