I want my paid up letter!

I am extremely dissatisfied with the service I have received regarding my paid-up letter.

I have settled my account in full and made the payment via immediate EFT. Proof of payment was submitted as requested. However, despite fulfilling my obligations, I continue to receive excuses and am repeatedly referred to NRB.

My agreement was with Unifi, and I should not be impacted by any arrangement between Unifi and its service providers. As a paying client, I am simply requesting a document to which I am entitled.

I have already escalated this matter to management, yet nothing has changed. This ongoing delay is unacceptable and reflects poorly on your customer service standards.

I request that my paid-up letter be issued without any further delays. Failure to resolve this matter promptly will leave me with no choice but to escalate the matter further and publicly share my experience